mahjong ways Terms of Use
We at mahjong ways set out the terms under which we operate our platform, covering account opening, deposits and withdrawals, bonus eligibility, and dispute resolution. Our service is available only in jurisdictions where applicable law permits online gaming and sports betting.
When you register with mahjong ways, you agree to comply with these terms. We handle your account data—including KYC verification documents, deposit confirmations via Mandirie-wallet, mobile banking, local payment, and other supported payment rails—under strict security protocols. Your password remains your responsibility; we recommend updating it regularly and never sharing it with third parties.
This page explains our core commitments and your obligations as a user of our sportsbook, live dealer, slots, and esports markets. If you have questions about a specific policy, our support team is available to clarify.
Account Setup and Verification on mahjong ways
We require all users to complete Know Your Customer (KYC) verification before accessing our full platform. This involves submitting a valid government-issued ID—such as a passport or national identity card—along with proof of current address (utility bill, bank statement, or rental agreement). Our verification team reviews these documents within a standard business window; once approved, your account is fully activated for deposits and gameplay.
Your email address and mobile number are core identifiers on mahjong ways. If you forget your password, you can reset it via the login page by following the secure link we send to your registered email. We do not store plaintext passwords; we use encrypted authentication protocols to protect your account against unauthorized access.
Duplicate accounts, accounts opened under false identity, or accounts used to circumvent our terms will be suspended and funds forfeited. We reserve the right to request additional documentation at any time to ensure compliance with regulatory and anti-money-laundering standards.
Secure Mobile Login
On mahjong ways mobile apps and browser access, we encrypt your session data and support two-factor authentication for added security. Enable push notifications to receive account alerts.
Deposits and Payment Methods
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit minimums and processing times vary by payment method. Your deposit is confirmed immediately upon successful payment gateway verification; funds appear in your mahjong ways account within seconds.
Deposits are non-refundable once processed, except where fraud is detected. If you dispute a deposit charge, contact our support team with transaction details (date, amount, payment method). We investigate and respond within our standard support window.
Withdrawals and Review Windows
Withdrawal requests are subject to a review period to verify account activity and ensure compliance. This window typically aligns with standard banking schedules and may extend during Indonesian public holidays (Idul Fitri, Idul Adha, Imlek). Once approved, we process withdrawals to your nominated bank account or e-wallet.
We do not guarantee fixed withdrawal timeframes; processing depends on your bank's settlement speed and network conditions. Withdrawals below your account balance are processed in order of submission. If a withdrawal is declined, we notify you of the reason and offer alternative methods.
Bonus Terms and Eligibility
Promotional bonuses on mahjong ways are subject to specific terms: eligibility criteria, turnover requirements, and expiration dates. We clearly state bonus conditions at the time of offer. Bonuses cannot be withdrawn as cash; they are credited to your account balance and must be wagered according to the stated multiplier before any withdrawal is permitted.
If you breach bonus conditions—such as exceeding maximum bet limits or engaging in prohibited patterns—we may cancel the bonus and forfeit associated winnings. Bonus abuse is monitored across all game types (sportsbook football and Liga 1 markets, live dealer blackjack and roulette, slots, and esports).
Our Sportsbook, Live Dealer, and Esports Markets
On mahjong ways, we provide betting on football (Liga 1, Piala Indonesia, Piala AFF, Champions League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Live dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slots range from Aviator to Fortune Tiger and Mahjong Ways.
All markets are subject to game information and settlement rules posted at the time of your wager. Suspended or cancelled events are resolved according to our settlement policy; disputed outcomes are reviewed by our risk team and resolved within 48 business hours. We do not offer guaranteed odds or price locks beyond the moment of confirmation.
Disputes, Support, and Jurisdiction
If you have a complaint regarding a wager, account balance, or technical issue, contact our support team via live chat or email. We commit to responding within 24 business hours. Disputes are investigated and resolved based on our game logs and account activity records.
Our mahjong ways service is available only where local law permits. We do not accept users from jurisdictions that prohibit online gaming or sports betting. Users are responsible for verifying that their access and use comply with their own jurisdiction's laws. We may suspend accounts found to be in violation of local restrictions.
These terms are governed by the laws of the jurisdiction in which mahjong ways operates. Any dispute arising from your use of our platform is resolved through our internal complaints procedure first; if unresolved, applicable external dispute resolution mechanisms may apply.
Data Privacy and Security
We protect your personal data—name, email, payment details, and betting history—using industry-standard encryption. Your KYC documents are stored securely and are not shared with third parties except where required by law. We comply with data protection standards and maintain secure servers to prevent unauthorized access.
When you use mahjong ways on mobile (Android app or iOS browser), your session is encrypted. Push notifications are optional and can be toggled in your account settings. We do not sell or share your data for marketing purposes without your consent.
Account Suspension and Closure
We may suspend or close your account if: (a) you breach these terms, (b) we detect fraudulent activity, (c) you are located in a prohibited jurisdiction, or (d) you request closure. Upon suspension, your account balance is held pending investigation. If no violation is found, we return funds within our standard processing window.
If you request voluntary closure, we process your request and return any remaining balance to your nominated payment method. Voluntary closure is permanent; re-registration under a different account is not permitted to circumvent this.